How McIlveen Howard have revolutionised their business to gain
a competitive edge, increase levels of customer satisfaction, and
have greater control.
The company
McIlveen Howard is a successful practice based in Belfast, with
13 staff and 500+ clients.
The problem
With a focus on maintaining first class service for an expanding
client base the team at
McIlveen Howard worked tirelessly spending every minute on
chargeable time to complete
the customer accounts and deliver services.
Due to the expanding workload the company found it increasingly
difficult to take a step back
to understand the competition and make the most of their assets, so
that they could chart
the long term course for the company.
The solution
We have always believed
in the sharing of data
across the practice but had been extremely disappointed with the
quality of integration
on offer by the major
software developers,
until we found IRIS.
David Logan, Partner
McIlveen Howard needed a solution that enabled shared
information, increased efficienciesand saved time, space and money,
they discovered IRIS Practice Software.
Installing the software provided McIlveen Howard with
an integrated suite of modules which included IRIS Accounts
Production, IRIS Personal Tax, IRIS Business Tax, IRIS Time &
Fees and the innovative IRIS Practice Management. Each module works
seamlessly together from a single central database so that client
information only needs to be entered once and the entire suite is
updated automatically.
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